Section 1
Refund Policy (General)
Clients may request a full refund within 3 days of placing the order, as long as the work has not yet begun.
Once work has commenced, including any setup, planning, or initial execution, refunds will not be provided.
Our services include digital marketing, online courses, and software solutions, which are customized per client. Therefore, all work in progress is non-refundable once started.
Section 2
Refund Policy For YouTube Marketing Services
We offer a full 100% money-back guarantee
If you don't see subscriber growth within 10 days, we'll refund 100% of your payment — no questions asked. However, refunds are not applicable once results have been delivered.
Section 3
How to Request a Refund
please contact us here to refund to proceed for refund in case if you want refund and eligibe for refund.
Our team will review your request and get back to you with the next steps.
Section 4
Decision Authority
All refund requests are reviewed individually and evaluated on a case-by-case basis.
Umar Shoaib Sahab Ltd (Ectik) reserves the right to:
Approve or decline refund requests at its discretion
Request proof of purchase or additional clarification before processing a request
Offer alternative resolutions, such as rescheduling, account credit, or course transfer, in lieu of a monetary refund
Section 5
Refund Timeframe
Refund requests must be made within 3 days of purchase. However, if your specific package mentions a different refund period, that timeframe will apply instead. For example, if your package allows refunds within 10 days, you may request a refund any time within those 10 days. If your package states that refunds will not be available once results are clearly visible, you may request a refund only if results have not appeared within the specified timeframe.
Section 6
Changes to This Policy
We reserve the right to update this Refund Policy at any time to reflect changes in our platform, legal requirements, or business operations. Any updates will be posted on our website, and your continued use of our services following such changes will constitute acceptance of the revised terms.
Section 7
Refunds on Digital Products
All courses, e-books, digital materials, and downloadable content are non-refundable once access has been granted. This is because course content becomes available immediately after purchase, digital materials cannot be "returned" like physical goods, and features such as certificates, progress tracking, and video resources unlock instantly upon enrollment.
That said, we understand exceptions can occur, and we are happy to review special cases such as: being charged twice for the same product, purchasing the wrong course by mistake without having accessed any modules, or facing a confirmed technical issue that prevented access to the course. Refund decisions in such cases are made individually, at our discretion.
Website Policy Guidelines
Please review the policy-related pages of our website in the section below.
Email: support@ectik.com